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What Our Legal Terms Actually Mean for Your Account

Using horeg77 means you accept a set of conditions we've kept straightforward — who can access the platform, how your account data is handled, and what happens when disputes arise.

Account eligibility conditionsData handling and privacyJurisdiction-dependent accessDANA, OVO, GoPay wallet termsDispute and contact process
horeg77 What Our Legal Terms Actually Mean for Your Account
HOW WE HANDLE YOUR DATA

Data, Security and Account Retention Practices

We collect only the account data needed to operate your wallet connections and verify transactions. Your DANA, OVO, and GoPay details are not stored beyond the verification step — they're used to confirm ownership and then held in encrypted form for dispute resolution only. Here is what that looks like in practice across four areas we manage directly.

Cookie and Tracking Policy

We use session cookies to keep your account login active and to remember preferences like display language. You can clear these from your browser settings at any time without losing account data.

Account Security Measures

Account access requires a password and a one-time PIN sent to your registered phone number. Any login from an unrecognised device triggers an additional verification step before the session continues.

Data Retention Period

We retain transaction records and account activity logs for the period required under applicable regulations. After that window, data is deleted or anonymised unless a dispute is still open.

Requesting Changes or Deletion

To request a data correction or account deletion, contact support via email with your registered account details. We process these requests within the timeframe our policy and local law require.

LEGAL CONTACT PATHS

Reach Us About Your Account or Legal Query

If you have a question about how our terms apply to your account — whether it's a wallet verification hold, an eligibility question, or a data request — we have direct contact paths available. Use the channel that suits your situation best, and our team will route your query to the right person.

Team online

Live Chat Support

Open live chat from your account dashboard for account-related legal queries. This is the fastest path for wallet verification holds or transaction disputes.

Email for Formal Requests

Send formal requests — including data access, account closure, or policy clarification — to our support email. We respond to written queries in order of receipt.

Account Help Centre

The help centre covers common legal questions: wallet verification steps, account eligibility, and how to submit a dispute if a transaction outcome is unclear.

Common Legal Questions About Your Account

These are the questions we receive most often about eligibility, data rights, wallet terms, and how to raise a formal concern. If your question isn't here, reach us through live chat or email.

Eligibility depends on local law in your region. Access is available only where online gaming is permitted under applicable regulations. We do not override local legal restrictions for any account.

Your wallet details are used only to verify transaction ownership. They are held in encrypted form for dispute resolution and are not used for any other purpose or shared with third parties outside the payment process.

Yes. Send a written request to our support email from your registered address. We will provide accessible account data within the timeframe required by applicable law and our data retention policy.

A hold is placed when we cannot confirm the withdrawal wallet matches the one used for deposits. Confirm ownership via your registered phone number linked to DANA, OVO, or GoPay, and the hold is lifted.

Contact us via email with your account ID, the transaction reference, and the wallet used — DANA, OVO, or GoPay. We review disputes in the order received and respond with a written outcome.

Transaction logs are retained for the period required under applicable regulations. Once that period ends and no dispute is active, records are deleted or anonymised in line with our data retention schedule.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.